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Name Of the Company : Diani Reef Beach Resort & Spa
Company Location : Mombasa
Country : Kenya
Spa Supervisor :
Job Summary:
Reporting to the Spa Manager, the Spa Supervisor will assist the Spa manager by overseeing and supervising any appointments and daily activities of the spa. The Spa supervisor will act as the link to relay information on maintenance and guests requests to the relevant staff.
Duties and Responsibilities:
** Ensure proper checking in of guests in the spa and proper arrangement of spa bookings.
** Counter checking to confirm that all spa payments are done correctly.
** Assist the manager in conducting staff trainings, preparing duty rosters.
** Assist in keeping records of spa inventory.
** Handling minor guest complains.
** Answering guests enquiries.
** Assist the Spa manager in the general maintenance and running of the Spa.
** Ensure compliance with business operations and hospitality laws.
** Prepare weekly reports for the Department.
** Supervise other members of staff in the department and ensure that work is done efficiently.
** Take charge in the absence of the spa manager.
Qualifications:
Diploma in beauty therapy and hairdressing
Required Skills:
** Demonstrated passion, flair and job creativity.
** Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
** Uphold gracious front desk procedures in the booking and handling of customers.
** Ability to multi task.
** Good clerical skills, knowledge in basic computer software, and telephone etiquette.
** Be of positive influence to staff by having the ability to work in a fast paced environment.
** Ability to grasp new ideas and concepts.
** Organizational and training abilities.
** Good Communication and writing skills.
Experience:
** 5 years related experience in the spa department with at least 1 year in supervisory position, or a relevant professional qualification with experience
** IT skills. (knowledge in spa Computer software)
Spa Manager :
Job Summary:
Reporting to the General Manager, the Spa Manager will be responsible for the management and achievement of profit for Health & Wellness Spa including the gymnasium operations in the Resort including the gymnasium.
Duties and Responsibilities:
** Oversee the management of health & spa department.
** Oversee the day to day running and maintenance of the spa and all the equipment’s provided.
** Communicate regularly with spa staff, conduct effective staff briefings to keep them up to date with current spa trends in the market.
** Achieve budgeted revenues, prepare monthly forecast, monitor and control guest handling procedures and maximize profitability within all areas of the health & spa department.
** Ensure all staff is properly trained on quality and service standards and have the tools and equipment needed to effectively carry out their job functions.
** Work with Human Resources on manpower planning and management needs.
** Work with Financial Controller in the preparation and management of the Department’s budget.
** Ensure compliance with business operations and hospitality laws.
** Maintain a strong menu of services with both exceptional artistic and aesthetic value.
Qualifications:
Degree/ Diploma in beauty therapy and hairdressing.
Required Skills:
** Demonstrated ability to interact with customers, employees and third parties that reflects highly on the Resort.
** Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
** Uphold gracious front desk procedures in the booking and handling of customers.
** Maintain fresh, effective programs to consistently retain and grow customer base.
** Develop and maintain compensation guidelines for customer complaint handling.
** Anticipate, identify and ensure customer needs are being met in the best possible way.
** Monitor customer satisfaction with surveys, focus groups and comment cards.
** Develop and deliver credible, competitive, value-plus service to the customer.
** Guide staff to become caring problem solvers, cooperative, accommodating and fair.
** Organizational and training abilities.
** Good Communication and writing skills.
Experience :
** 5 years related experience, including management experience, or an equivalent combination of education and experience.
** IT skills.
How to Apply : Apply through websites
http://www.dianireef.com/careers.html
Contact us :
Diani Reef Beach Resort & Spa
P.O. Box 35, Ukunda,
Postal code 80400, Mombasa, Kenya