plp.co.za Johannesburg : Outbound Telesales, Inbound Call Centre

Name Of the Company : PLP (Pty) Ltd
Company Location : Johannesburg
Designation : Outbound Telesales, Inbound Call Centre
Country : South Africa
Official Website : http://www.plp.co.za/careers.html

Outbound Telesales :
We are seeking vibrant and energetic individuals for telesales. Successful applicants will go through an intensive 2 week training period. Candidates must have matric and a clear criminal record.
Job Requirements:
** Proven Sales Ability
** Fluent in English with a good understanding and basic conversational ability in Afrikaans or other traditional African language
** The ability to consistently reach set targets and maintain service levels
** Computer Literate – at least a basic knowledge of Windows
** Keyboard skills – minimum 25wpm (to accurately capture information)
** Enquiring mind – must automatically question due to the nature of requests
** Strong telephonic communication skills – must be clear and audible
** Accuracy in spelling is vital for the effective use of the database
** Punctual – must be able to get to work at least 15 min prior to start of duty
** Reliable attendance – must be able to get to the Randburg based Call Centre with ease
** Presentable as there are regular client visits to the Call Centre.
** Well-spoken and ability to build relations with clients
** Ability to comprehend concepts and explain them verbally without visual aids
** Initiative
** Customer service experience an advantage
** Matric qualification as a minimum educational requirement
** Organizes workload to ensure deadlines are met
** Schedules work assignments in order of priority and date received.

Inbound Call Centre :
Purpose of Job :
To provide information and services to clients that call into the Contact Centre and to upsell product if required.
Important Experience required:
** At least 2 years’ experience in Customer Service or Banking
** Any experience in dealing with complaints is advantageous
Job Requirements:
** Fluent in English as well as Afrikaans. (Fluency in any other official African language is welcomed.)
** Computer Literate
** Strong telephonic communication skills – must be clear and audible
** Flexible in working hours as working Saturdays are an inherent part of the position
** Punctual – must be able to get to work at least 15 minutes prior to start of duty
** Reliable attendance – must be able to get to the Randburg based Call Centre
** Presentable as there are regular client visits to the Call Centre.
** Good general knowledge
** Initiative
** Telesales experience is an advantage
** Matric qualification as a minimum educational requirement
** Strong sales abilities
** Must be have a clear credit history (no blacklisting)
** No criminal record
Job Duties:
** Answer incoming calls within prescribed time frame
** Handle all enquiries professionally and efficiently
** Extract and capture accurate information from the caller
** Log all calls as prescribed by the company’s policies and procedures
** Work well as part of a team
** Promote the reputation of both the company and the relevant client
** Adhere to promise when getting back to the caller with the information requested
** Respond to email enquiries timeously and effectively
** Project a friendly, pleasant manner both internally and externally

Contact us :
PLP (Pty) Ltd
Fern Manor, 10 Hunter Avenue,
Ferndale, Johannesburg, 2125