www.imperialsolutionsmideast.com Imperial Solutions Ruwi : Technical Support Engineer

Name Of the Company : Imperial Solutions
Company Location : Ruwi, Muscat
Designation :Technical Support Engineer
Country : Oman

Official Website : http://imperialsolutionsmideast.com/careers.html

Careers :
Technical Support Engineer :
Responsibilities :-
** Provides second/third level technical support for Enterprise voice technologies to customers, partners, account teams, and other Technical Assistance Center engineers.
** Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
** Provides technology/product training and intellectual property material as required.
** Acts as focal point for large account network problem resolution.
** Effectively utilizes moderate to complex lab setups to recreate and solve problems.
** Submits complete and correct bug reports in area of expertise.
** Ability to determine root cause and resolution for previously unknown problems.
** Acts as a technical expert and provides support on a global basis.

Qualifications :-
** Working knowledge of Networking industry, products and protocols. Able to determine problems and deliver known solutions with a high level of customer satisfaction.
** Minimum 2 to 5 years experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and

Administering the following Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses :
** Strong analytical and troubleshooting skills.
** Able to determine problems and deliver known solutions with a high level of customer satisfaction.
** Candidate must have excellent verbal and written communication skills.
** Ability to analyze, use and configure small to medium networks.
** Ability to work effectively in an interrupt driven environment and provide guidance to other members of the work group.

Technical Skills required :
In-depth knowledge with some of the following: – Cisco Unified Communications Manager (CUCM) – Cisco Unified Presence Server (CUPS) – Cisco Unified Messaging – Cisco Unified Personal Communicator (CUPC) – Cisco Unified Mobility Manager (CUMM) – Microsoft Windows Server (2000, XP, 2003, Vista) – Microsoft Active Directory – Unix (preferred RedHat Linux) – Voice over IP (VoIP) – VoIP protocols such as SIP, MGCP, SCCP, H.323, RTP/SRTP – Cisco Conference Connection – Cisco Emergency Responder (CER) – IP Communicator (IPC) – Cisco Unified Video Advantage (CUVA)

Skills :-
** B.Sc. in Business or IT field..
** At least 4-6 years working experience in an IT field
** Must have atleast CCNP Level Certification. CCIE Voice will be an added advantage
** Fluent spoken and written Arabic & English Language. Excellent, writing skills.
** Ability to work under pressure in a dynamic environment.
** Excellent communication, interpersonal & presentations skills.
** Excellent exposure to technology platforms.
** Training or hands on experience in one or more in the following vendors : Microsoft, Oracle, HP, DELL, CISCO
** Omani Nationals Only will be selected for this position

Contact Postal Address :
Imperial Solutions
P.O Box 81, PC 100,
Ruwi, Sultanate of Oman